Would it be possible to get a list of End of Life dates for the versions of ASG-RD in terms of when support is discontinued? We're collecting as much information on support start and end dates for all software and I'm not finding where each version's support ends or has ended. Thanks!
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End of Life Dates for ASG-RD Versions
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multi-edit connections
Hello,
I am currently using ASG 2019.
While the default connection protocol was set to RDP, a lot of servers were added, but I actually need them to use SSH instead.
I have set the default protocol to SSH already, but I can't find a way to edit/change all those entries at once.
Is there any way to accomplish that?
I am currently using ASG 2019.
While the default connection protocol was set to RDP, a lot of servers were added, but I actually need them to use SSH instead.
I have set the default protocol to SSH already, but I can't find a way to edit/change all those entries at once.
Is there any way to accomplish that?
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How to find subscription ID
How do I find my subscription ID? I need to renew my support agreement. I cannot find the email that I received the last time I renewed.
Thanks,
Terry
Thanks,
Terry
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Manage Licenses and Downloads
How do you gain access to manage licenses and downloads? I am a current ASG Remote Desktop customer.
https://www.asg.com/en/Support.aspx
I had a laptop failure and need to retrieve my license file (2020). The only license file I currently have is from the year before (2019).
Regards,
Terry
https://www.asg.com/en/Support.aspx
I had a laptop failure and need to retrieve my license file (2020). The only license file I currently have is from the year before (2019).
Regards,
Terry
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Upgrade from 2019 to 2020 and lost all my connections
I installed ASG 2020, but I still have ASG 2019 installed. It updated my roaming to have a 13.0 profile and I still have a 12.0 profile. However, the 12.0 profile looks to have been stripped of the files except for settings.xml, and now when I open ASG 2019 all my connections are gone. 2020 has no connections in it either. Any way I can get my connections back?
Thanks for any insight!
I re-created the 12.0 folder and copied the 13.0 files back in and this appears to have got my 2019 working correctly again. Now, i will export everything and import it into 2020.
Thanks for any insight!
I re-created the 12.0 folder and copied the 13.0 files back in and this appears to have got my 2019 working correctly again. Now, i will export everything and import it into 2020.
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No access to ASG Environment after RDE Import from different domain
We have ASG working great in one of our domains running ASG RD 2020 Patch 1 with SQL Server Express. I did the same install on a different domain but with Patch 2. By the way, I don't think the issue is between Patch 1 and Patch 2 but I'm pointing out the details.
I did an rde export with every box checked and password protected. I imported the rde into the other domain installation. After exiting and adding additional users in SSMS to the database as sysadmin, I can now no longer login to that environment. I was getting the message that user does not have permissions and then it would show the user and the identifier. No one can gain access..
I looked through the forums and the only thing I noticed that might help was the SQL command on https://forum.asg-rd.com/showthread.php?tid=10858 as it's even referenced in multiple posts. I ran the SQL command and can gain access now but I can't seem to setup users or security groups now in the application.
Could you let me know what might have went wrong and how I can fix this issue? Could it be that the import cannot be from a different domain or differences in windows login usernames (username/admin vs. username)?
I did an rde export with every box checked and password protected. I imported the rde into the other domain installation. After exiting and adding additional users in SSMS to the database as sysadmin, I can now no longer login to that environment. I was getting the message that user does not have permissions and then it would show the user and the identifier. No one can gain access..
I looked through the forums and the only thing I noticed that might help was the SQL command on https://forum.asg-rd.com/showthread.php?tid=10858 as it's even referenced in multiple posts. I ran the SQL command and can gain access now but I can't seem to setup users or security groups now in the application.
Could you let me know what might have went wrong and how I can fix this issue? Could it be that the import cannot be from a different domain or differences in windows login usernames (username/admin vs. username)?
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Extended shortcut availability slows down every input
Hi ASG guys,
It seems like I'm not the first one that has issues with the feature "Extended shortcut availability".
I actually wanna use it, so I would prefer to not turn it off.
Is there no way at all to fix the issue from the ASG-RD side?
What would be the easiest way to find the other tool that interferes with the "Extended shortcut availability" feature?
Thanks,
AP
OS: Windows 10 - 1803 17134.1488
ASG-RD: 2020 - 13.0.6625.1
It seems like I'm not the first one that has issues with the feature "Extended shortcut availability".
I actually wanna use it, so I would prefer to not turn it off.
Is there no way at all to fix the issue from the ASG-RD side?
What would be the easiest way to find the other tool that interferes with the "Extended shortcut availability" feature?
Thanks,
AP
OS: Windows 10 - 1803 17134.1488
ASG-RD: 2020 - 13.0.6625.1
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Problem with Keyboard input
I'm running ASG-RemoteDesktop 2020 64bit on Windows 10 Enterprise.
Every know and then I have the issue that I'll have to close ASG because suddenly the @ Key (Alt Gr + 2) won't work anymore when I'm working otherwise.
As soon I close ASG everything is back to normal.
Strange is that it somehow only happens after a while using ASG. I'm not 100% sure but it usually recurs after having my notebook in sleep/hibernation mode.
I have reinstalled my notebook a few time for other reasons........this behavior with the suddenly non-working @ key pops up again and again though.
Keyboard Layout: Swiss German (QUERTZ)
Windows Display Language: English (United States)
Anyone else seen such behavior?
Any ideas or suggestions?
Every know and then I have the issue that I'll have to close ASG because suddenly the @ Key (Alt Gr + 2) won't work anymore when I'm working otherwise.
As soon I close ASG everything is back to normal.
Strange is that it somehow only happens after a while using ASG. I'm not 100% sure but it usually recurs after having my notebook in sleep/hibernation mode.
I have reinstalled my notebook a few time for other reasons........this behavior with the suddenly non-working @ key pops up again and again though.
Keyboard Layout: Swiss German (QUERTZ)
Windows Display Language: English (United States)
Anyone else seen such behavior?
Any ideas or suggestions?
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Slow properties window
Hi,
the right click menu on an object takes on average 10 seconds to open.
we noticed this since the Thycotic integration which increased the number of credentials objects by +-4000.
is there a way we can speed this up?
the right click menu on an object takes on average 10 seconds to open.
we noticed this since the Thycotic integration which increased the number of credentials objects by +-4000.
is there a way we can speed this up?
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ASG Hangs from time to time
Hi,
we keep seeing the client application hanging now and again, it sorts itself out after a while but this is starting to get a bit annoying![Smile]( "Smile")
If we do some changes to our connection structure or just connect to something the client applications randomly hangs, it can take 1-2 minutes before we get an error message.
Usually we get a 'PropertiesSet' error dialogue (I'll paste a screencap when I see it next time).
My initial suspicion is that since we're running the database on a server that is not in the same network as our workstations and we're working mostly from home, this might be in part responsible for this issue. But it's been like this for quite a while.
It almost looks like we loose connection to the database for some reason. I cannot find any errors on the database servers though.
Any ideas on how to improve the reliability around this ? We're running ASG 2018 - 11.0.6104.1 at the moment.
Thanks!![Smile]( "Smile")
we keep seeing the client application hanging now and again, it sorts itself out after a while but this is starting to get a bit annoying
If we do some changes to our connection structure or just connect to something the client applications randomly hangs, it can take 1-2 minutes before we get an error message.
Usually we get a 'PropertiesSet' error dialogue (I'll paste a screencap when I see it next time).
My initial suspicion is that since we're running the database on a server that is not in the same network as our workstations and we're working mostly from home, this might be in part responsible for this issue. But it's been like this for quite a while.
It almost looks like we loose connection to the database for some reason. I cannot find any errors on the database servers though.
Any ideas on how to improve the reliability around this ? We're running ASG 2018 - 11.0.6104.1 at the moment.
Thanks!
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Permissions issue.
Hi i have one user that have problems viewing any connections on his locally installed ASGRD but when he launches ASGRD from citrix it works great.
both the local and the citrix version is the same version of ASGRD 2020 patch2 (13.0.6721.1)
he uses the same user in both enviroments and its the same settings.
When i view the group "assigned security group" (super feature by the way) i can see that he don't have the "User" Security group.
that is the reason that he cant see any connections. but why is this and how can i solve it. he have restarted his PC and i have checked that he is in the AD-Group that gives him access to the asg-securitygroup "Users" (in AD i have nested several ad groups)
/Martin
both the local and the citrix version is the same version of ASGRD 2020 patch2 (13.0.6721.1)
he uses the same user in both enviroments and its the same settings.
When i view the group "assigned security group" (super feature by the way) i can see that he don't have the "User" Security group.
that is the reason that he cant see any connections. but why is this and how can i solve it. he have restarted his PC and i have checked that he is in the AD-Group that gives him access to the asg-securitygroup "Users" (in AD i have nested several ad groups)
/Martin
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Variables in Executable path
Hi
New to this remote desktop but trying to set it up for use with cyber ark.
I can get it to work no problem but if I want to create an export file my whole team can use, anyone found a good way to make the export more dynamic.
So for instance in the executable path I have
psm /u x78448v-r@company.local /a %NAME% /c PSM-RDP
So great that the host name will be picked up - however someone would have to still go through the import and change the " x78448v-r@company.local" to there own account. Is there anyway to make this dynamic??
Cheers
New to this remote desktop but trying to set it up for use with cyber ark.
I can get it to work no problem but if I want to create an export file my whole team can use, anyone found a good way to make the export more dynamic.
So for instance in the executable path I have
psm /u x78448v-r@company.local /a %NAME% /c PSM-RDP
So great that the host name will be picked up - however someone would have to still go through the import and change the " x78448v-r@company.local" to there own account. Is there anyway to make this dynamic??
Cheers
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HTTP/S Connection (Chromium) Crashes ASRD 2020.2
Hello
I'm having an issue with the latest version of ASGRD 2020 (13.0.6721.1). I don't know if it happens in previous versions as I have not tried setting this up before.
I have several HTTP/S connections configured. When using the Chromium browswerControl, it crashes ASGRD. When using Firefox/Gecko, I often just get a blank, black window where the browser should be. So this leaves me with IE, which is not ideal for most of the connections. Has anyone seen this before or have any ideas how to fix or work around the problem?
This happens whether I have 'none' or 'forms' authentication. I have tried deleting and re-creating the connection.
Environment is a Win 2012R2 terminal server (Citrix) with SQL DB hosted on another server.
Thanks
Steve
Error details:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ASGRD.exe
Problem Signature 02: 13.0.6721.1
Problem Signature 03: 5ecd93e8
Problem Signature 04: System.Windows.Forms
Problem Signature 05: 4.8.4150.0
Problem Signature 06: 5e176e69
Problem Signature 07: 5721
Problem Signature 08: 3e
Problem Signature 09: System.ArgumentException
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 2057
Additional Information 1: b031
Additional Information 2: b031c6a57354fd31f310ae2717145d33
Additional Information 3: 445d
Additional Information 4: 445da309d7a87ad0db2c5582fcc53a7b
Read our privacy statement online:
http[:]//go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I'm having an issue with the latest version of ASGRD 2020 (13.0.6721.1). I don't know if it happens in previous versions as I have not tried setting this up before.
I have several HTTP/S connections configured. When using the Chromium browswerControl, it crashes ASGRD. When using Firefox/Gecko, I often just get a blank, black window where the browser should be. So this leaves me with IE, which is not ideal for most of the connections. Has anyone seen this before or have any ideas how to fix or work around the problem?
This happens whether I have 'none' or 'forms' authentication. I have tried deleting and re-creating the connection.
Environment is a Win 2012R2 terminal server (Citrix) with SQL DB hosted on another server.
Thanks
Steve
Error details:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ASGRD.exe
Problem Signature 02: 13.0.6721.1
Problem Signature 03: 5ecd93e8
Problem Signature 04: System.Windows.Forms
Problem Signature 05: 4.8.4150.0
Problem Signature 06: 5e176e69
Problem Signature 07: 5721
Problem Signature 08: 3e
Problem Signature 09: System.ArgumentException
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 2057
Additional Information 1: b031
Additional Information 2: b031c6a57354fd31f310ae2717145d33
Additional Information 3: 445d
Additional Information 4: 445da309d7a87ad0db2c5582fcc53a7b
Read our privacy statement online:
http[:]//go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Verschiedene Credentials für verschiedene User auf der selben Maschine
Hi,
Ich brauch mal einen Denkanstoß wie bzw. ob man bei folgendem Problem eine gute Lösung finden kann.
Ich bin gerade an der Umsetzung einer PAM Lösung und durch die Variablen (die in einer der letzten Versionen kamen) kann ich diese auch im ASGRD ganz gut einbinden.
Das PAM löst über den Nutzername in der RDP Session alles auf.
Das heißt ein Benutzername sieht z.B. so aus:
Super_Heftig_Admin@domae.ne@%ConnectionName%:RDP_Team_1:%LoginUsername%
das funktioniert! (auch wenn ich da gerne was anderes als den ConnectionName nehmen würde weil man da ja gerne noch infos mit reinschreibt aber Schritt für Schritt)
Jetzt muss ich aber z.B. Ein anderes Team für den gleichen Server berechtigen.
Im PAM kann ich einfach noch einen so genannten Service dazu packen der dann "RDP_Team_2" heißt.
Hier ist jetzt der Knackpunkt.
Ich habe meine Server In ASGRD und muss dem ganzen klar machen das Entweder User X Credentials_1 bekommt und User Y Credentials_2 oder in irgendeiner weise eine Variable an der stelle RDP_Team_1,
die ich dann Gruppen an Usern geben kann (dabei seh ich schon das Problem was ist wenn man in Team 1 und Team 2 ist aber Schritt für Schritt)
Was ich verhindern möchte ist das ich einen Server zwei mal eintragen muss, das mach ich nicht.
Ideen?
Danke schon mal
Ich brauch mal einen Denkanstoß wie bzw. ob man bei folgendem Problem eine gute Lösung finden kann.
Ich bin gerade an der Umsetzung einer PAM Lösung und durch die Variablen (die in einer der letzten Versionen kamen) kann ich diese auch im ASGRD ganz gut einbinden.
Das PAM löst über den Nutzername in der RDP Session alles auf.
Das heißt ein Benutzername sieht z.B. so aus:
Super_Heftig_Admin@domae.ne@%ConnectionName%:RDP_Team_1:%LoginUsername%
das funktioniert! (auch wenn ich da gerne was anderes als den ConnectionName nehmen würde weil man da ja gerne noch infos mit reinschreibt aber Schritt für Schritt)
Jetzt muss ich aber z.B. Ein anderes Team für den gleichen Server berechtigen.
Im PAM kann ich einfach noch einen so genannten Service dazu packen der dann "RDP_Team_2" heißt.
Hier ist jetzt der Knackpunkt.
Ich habe meine Server In ASGRD und muss dem ganzen klar machen das Entweder User X Credentials_1 bekommt und User Y Credentials_2 oder in irgendeiner weise eine Variable an der stelle RDP_Team_1,
die ich dann Gruppen an Usern geben kann (dabei seh ich schon das Problem was ist wenn man in Team 1 und Team 2 ist aber Schritt für Schritt)
Was ich verhindern möchte ist das ich einen Server zwei mal eintragen muss, das mach ich nicht.
Ideen?
Danke schon mal
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Server does not support diffie-hellman-group1-sha1 for keyexchange
Beim VerbiServer does not support diffie-hellman-group1-sha1 for keyexchangendungsaufbau mit einem Debian Server bekomme ich von ASG immer die Meldung:
Server does not support diffie-hellman-group1-sha1 for keyexchange
Über Putty direkt funktioniert der Verbindungsaufbau ohne Probleme.
ASG-RemoteDesktop 2020 (13.0.6721.1).
Server does not support diffie-hellman-group1-sha1 for keyexchange
Über Putty direkt funktioniert der Verbindungsaufbau ohne Probleme.
ASG-RemoteDesktop 2020 (13.0.6721.1).
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HTTP/S Connect-As Doesn't Work (Forms Auth)
Hello
When using an HTTP/S connection, I find that the right-click -> Connect as... -> (select credential) does not work for me. In my situation, I have already specified a credential in the Personal Values for the connection. This is the credential which I want to use 90% of the time. Occassionally, I need to connect with another credential. If I right-click and select the other credential, the web page form is completed using the wrong credentials. (It still uses the credentials from the personal values).
I'm assuming this is a bug but maybe not.
Is there a way to have a "preferred" credential configured in the connection but still use 'Connect as...' option when needed?
Thanks
Steve
When using an HTTP/S connection, I find that the right-click -> Connect as... -> (select credential) does not work for me. In my situation, I have already specified a credential in the Personal Values for the connection. This is the credential which I want to use 90% of the time. Occassionally, I need to connect with another credential. If I right-click and select the other credential, the web page form is completed using the wrong credentials. (It still uses the credentials from the personal values).
I'm assuming this is a bug but maybe not.
Is there a way to have a "preferred" credential configured in the connection but still use 'Connect as...' option when needed?
Thanks
Steve
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EVAL - Active Directory?
I have installed the 30-day evaluation of ASG 2020. How can I activate the Active Directory / security groups? Currently I am the only person who can authenticate, since I was the one who installed it.
Justin
Justin
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RD Gateway pro Verbindung definieren
Hallo liebes Forum,
ist es in irgendeiner Form möglich, ein RD Gateway pro Verbindung (oder auch pro Ordner) zu definieren? Wir möchten ASGRD über diverse Sites mit verschiedenen Gateways verwenden, sehen bisher aber nur eine globale Einstellung dafür...
Danke im Voraus
ist es in irgendeiner Form möglich, ein RD Gateway pro Verbindung (oder auch pro Ordner) zu definieren? Wir möchten ASGRD über diverse Sites mit verschiedenen Gateways verwenden, sehen bisher aber nur eine globale Einstellung dafür...
Danke im Voraus
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Datenbank auf neuen SQL Server verschieben
Hallo zusammen,
wir haben eine Verlängerung von ASGRD 2020 gekauft und wollen von ASGRD 2017 upgraden. Vorab wollen wir aber die Datenbank auf einen neuen SQL Server verschieben.
Ausgangsbasis: Windows Server 2008 R2 mit SQL Server 2008
Zielbasis: Windows Server 2019 Standard mit SQL Server 2017
Wie ist das Vorgehen, um die Datenbank vom SQL Server 2008 auf unseren SQL Server 2017 zu kopieren/verschieben?
Ich hatte ein Backup auf dem alten Server auf den neuen Server kopiert und die Datenbank in der Management Studio wiederhergestellt. Dies scheint erfolgreich gewesen zu sein.
Der Zugriff auf die Datenbank erfolgt mittels eines bestimmten Users; auch dieser ist auf dem neuen Server vorhanden und hat die Berechtigung zum Verbinden mit der Datenbank.
Dennoch erhalte ich beim Hinzufügen einer neuen Environment und dem Testen der Verbindung die Fehlermeldung "Fehler bei der Anmeldung für den Benutzer "XXX"."
Daher die Frage was für unseren Fall der Best Practice wäre?
Danke im Voraus!
LG, Maximilian
wir haben eine Verlängerung von ASGRD 2020 gekauft und wollen von ASGRD 2017 upgraden. Vorab wollen wir aber die Datenbank auf einen neuen SQL Server verschieben.
Ausgangsbasis: Windows Server 2008 R2 mit SQL Server 2008
Zielbasis: Windows Server 2019 Standard mit SQL Server 2017
Wie ist das Vorgehen, um die Datenbank vom SQL Server 2008 auf unseren SQL Server 2017 zu kopieren/verschieben?
Ich hatte ein Backup auf dem alten Server auf den neuen Server kopiert und die Datenbank in der Management Studio wiederhergestellt. Dies scheint erfolgreich gewesen zu sein.
Der Zugriff auf die Datenbank erfolgt mittels eines bestimmten Users; auch dieser ist auf dem neuen Server vorhanden und hat die Berechtigung zum Verbinden mit der Datenbank.
Dennoch erhalte ich beim Hinzufügen einer neuen Environment und dem Testen der Verbindung die Fehlermeldung "Fehler bei der Anmeldung für den Benutzer "XXX"."
Daher die Frage was für unseren Fall der Best Practice wäre?
Danke im Voraus!
LG, Maximilian
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LDAPS support on ASG RD 2018
Hello, my company released LDAPS guide.
It supplied a website for certificate download.
And supplied test environment DC address for application test.
Should i download the certificate and configure into my ASG RD 2018?
And do a test?
Thanks.
It supplied a website for certificate download.
And supplied test environment DC address for application test.
Should i download the certificate and configure into my ASG RD 2018?
And do a test?
Thanks.
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