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Create folder via CLI
ASG-Remote Desktop 2015 Is there a way to create a folder for connections via CLI or some other programmatic way? I don't see it in the Menu -> ? -> Help -> Miscellaneous -> Command Line...
View ArticleASG Remote Desktop 2020 - incredibly slow.
Hello ASG team, ASG-Remotedesktop 2020 Version 13.0.6985.1 Problem: When a ASG user is trying to open ASG Remote Desktop the application is unresponsive for minutes before the login box is present....
View ArticleFehler nach Update 2017 auf 2024
Hallo, nach dem Update von Version 2017 auf die neueste Version 2024 erhalte ich leider einige SQL Fehler: An error occured on executing an sql statement UserGetId An error occured on executing an sql...
View Article2017 transferring license
Hello, I do IT support for a company. A user recently got a new computer, I installed the software no problem. But I can not figure out how to transfer and activate the users license. Any help would...
View ArticleUpdate ASG RD from v2020 patch 3 to latest version possible?
Dear support, We currently have ASG RD version 2020 patch 3 running, but we are looking into updating it to the latest version (v2024). We use ASG RD with a central database. Could you please advise...
View ArticleDifference between ASG RD and ASG RD Elevated?
Hi, Since a while there are two ASG RD start menu items in our environment. We see ASG RD and ASG RD Elevated. What is the difference between these two? Kind regards, Thirza
View ArticleAPI not working with Remote Desktop Manager
Hello, I’m trying to configure Remote Desktop Manager from Devolutions to connect via API to Bitwarden for getting some credentials. I initially contacted the dev from Devolutions, they state it work...
View Articlesupport TLSv1.2
Needing assistance enabling TLSv1.2. I am on ASG-RD 2020 version 13.0.6667.1. I have upgraded SQL Server Express 2014 to SP3 CU5, which should support TLSv1.2. The ODBC Driver 11 for SQL Server...
View ArticleASG RemoteDesktop 2020
Hello, We are using ASG RemoteDesktop 2020 for our business. We have a problem where ASG freezes and shuts down when an HTTP link is made. It's fine when we first open an RDP connection and then an...
View ArticleAssistance Needed with Rocket Remote Desktop Connection Timeout
Hello everyone, I’m currently using Rocket Remote Desktop for a project, and I’ve been experiencing frequent connection timeouts during extended sessions. The disconnections occur after about 20-30...
View ArticleIssue with Remote Desktop Connection on Rocket Software
I’m new to Rocket Software’s Remote Desktop platform and am trying to set up a connection to a remote Windows server using the Rocket Remote Desktop client. However, I’m encountering an issue where the...
View ArticleModify all subfolders and items?
Hello, How can I modify a root folder and apply those changes to all subfolders and items? Currently, each user has to change items from default to inherit individually. Is there a way to make these...
View ArticleIssue with Clipboard Redirection in Remote Desktop Session
I’m new to using Rocket Remote Desktop and currently setting it up on Windows Server 2019. Everything works well except for clipboard redirection—I can’t copy and paste between my local machine and the...
View ArticleASG remote has no opportunity to create credentials
Hello, I'm a new member. I have several TS jumpboxes that use ASG Remote 2020 as a tabbed RDP manager for a variety of administrative tasks. My users' profiles and settings are kept on a SQL server for...
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