Quantcast
Channel: Rocket Remote Desktop Support Forums - Remote Desktop Support (Version 2015 - 2020)
Viewing all 1117 articles
Browse latest View live
↧

ASG Desktop 2017 - MSSQL AlwaysOn support

March 7, 2018, 1:32 am
$
0
0
Does ASG Remote Desktop 2017  support MSSQL AlwaysOn?

When I test failover from one AG to another AG, the application are not able to connect.
↧
Search

Open Connections Auto

March 8, 2018, 6:13 am
$
0
0
Is there a way to have asgrd  2017 open certain connections automatically when starting the software?
↧
↧

SSH Gateway support?

March 8, 2018, 1:55 pm
$
0
0
How to configure a connection to use an SSH gateway?  

Thanks! Rolleyes
asrdCommando
↧

Find slow response

March 12, 2018, 3:48 am
$
0
0
Hi,

I have recently upgraded my ASG from 2012 to 2018 and i have noticed the response speeds of Find is much slower in 2018 than 2012. up to two or three seconds to respond, compared to 2012 where it was instant. 

There is about 1000+ objects in my database, is there anything that I can do to optimise or improve this?

Currently on 11.0.5899.1
↧

2018 very slow

March 12, 2018, 6:56 am
$
0
0
After we have upgradet to 2018 version from a 2017, our system runs very slowly, when the program is open.
If we close the program, our system will run smoothly.
↧
↧

Connections being removed

March 13, 2018, 1:01 pm
$
0
0
I am just a user of ASGRD-Remotedesktop 2015.....we have a directory structure for our environment and it probably has 500+ servers within it. I added a folder which it allowed me to do but when I went to add new connections...in this case 2 VDI's....it allowed me to add them but once I refreshed the app it would remove them. Would this be a simple case of lack of the correct permissions to do this?
↧

update von 2016 auf 2018

March 15, 2018, 9:28 am
$
0
0
Hallo

ich möchte mein ASG Remote Tool von 2016 auf 2018 updaten.
Leider wird mir die Funktion beim Start des ASG Remote Tools nicht angezeigt.
Wie kann ich dies wieder aktivieren das das Update automatisch angeboten wird.
Danke
↧

Putty Session Manager in Multiuser-Umgebung

March 16, 2018, 6:10 am
$
0
0
Wir arbeiten seit ca. 6 Monaten mit einem erweiterten Benutzerkreis mit ASG Remote 2017, Version 10.0.5564.0.
Dieser Benutzerkreis nutzt intensiv die SSH-Verbindungen. Da können die Putty-Einstellungen wie bei Putty vorgenommen werden. Zudem können diese Verbindungen über die 'Putty Session Administration' verwaltet werden. Hier ist ja eine Ansicht 'Sessions in Registry' und 'Sessions in Datenquelle' vorhanden. Die Sessions können auch von der Registry in die Datenquelle kopiert werden und das auch umgekehrt.

Hier verstehe ich das Konzept noch nicht ganz und anhand der Online-Hilfe habe ich auf folgende Punkte keine Antwort gefunden.
Könnte mir jemand helfen?
1) Ist der Bereich 'Sessions in Datenquelle' so zu verstehen, dass diese Sessions in der Datenbank abgelegt werden?
2) Wenn ich auf einem zweiten Gerät eine konfigurierte Putty-Verbindung verwenden will, muss ich zuerst die Sessions aus der Datenquelle in die lokale Registry kopieren oder sollte das automatisch beim Verwenden der Verbindung erfolgen?
3) Ist der Bereich 'Sessions in Datenquelle' benutzerspezifisch? Kann nur ich die Einträge sehen, welch ich kopiert habe oder können das andere Benutzer auch sehen? Worauf ist hier zu achten?
4) Wann werden die Einträge in dieser Datenquelle gelöscht? Bei uns sind diese Einträge immer wieder weg.

Vielen Dank für die Erklärungen.
Roman
↧
Search

KeePass Plugin Frage

March 16, 2018, 9:49 am
$
0
0
Hallo,
wir testen derzeit das KeePass Plugin und hätten eine Frage zur Funktionalität:
Ist es korrekt, dass die Credentials (Benutzer / Passwort) zuerst über die Keepass2 GUI angelegt werden müssen, damit diese im ASG 2018 verfügbar und mit Verbindungen etc. verknüpfbar sind? 
Die direkte Anlage der Credentials (Benutzer / Passwort) über das ASG (und die Synchronisation der Anlage mit Keepass) ist nicht möglich ?
Wir suchen nach einer Möglichkeit direkt über den ASG 2018 - ohne einer Verwendung einer zweiten GUI (wie Keepass2) -  die Credentials zu pflegen.
Dabei sollte jeder ASG User nur seine eigenen KeePass Einträge in ASG "sehen" können.
Derzeit arbeiten wir noch mit ASG 2015 und erwägen einen Umstieg auf 2018.  Wink
↧
↧

ASG API

March 19, 2018, 10:16 am
$
0
0
Several years ago I raised the question to see if there was an API for ASG and was told at the time that this was in the planning and there would be one available.

I would like to know if the API has been developed or is there a mechanism for invoking connections outside of the application and also to extract connection logs to show when connections are made and to whom.

Thanks
↧

ASG 2018 - ports needed for Active Directory sync

March 19, 2018, 10:49 am
$
0
0
Hello Support forums,

I am trying to get ASG 2018 Active Directory sync to work. it works for all but 3 of my domains and i think i need to fing out which port is missing.

So, i need to know what ports are needed for AD sync.

Thank you
↧

Unhandled Exception after applying Windows updates (mar '18)

March 19, 2018, 2:39 pm
$
0
0
Not sure if it's related but we applied Windows updates (to SQL server and clients).  Now none of our engineers can get into ASG.  We restored the DB to our Friday backup and everyone could get in for a short time.  At some point the condition occurred again and now those who don't close the client are able to function but those who had to close it cannot get in.  Everyone is getting an error pop-up then the client hangs without loading UI -

I have tried uninstalling, rebooting, and reinstalling.   I get the same error. 

From Event log-
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
　
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.
　
---------------------------
　
at CloudAdminCommon.Helper.TreeBuilder.CreateNodeFromBaseItem(IBaseItem item, Guid onlyNodeTypeId, SuperTooltip superTooltip, Int32 imageSize)
at CloudAdminCommon.Helper.TreeBuilder.CreateNodeFromBaseItem(IBaseItem item, SuperTooltip superTooltip, Int32 imageSize)
at CloudAdminCommon.Helper.TreeBuilder.CreateRootNodes(List`1 list, AdvTree tree, SuperTooltip superTooltip, Int32 imageSize)
at CloudAdminConsole.MainForm.BuildNavigationTree(Boolean refreshOnly)
at CloudAdminConsole.MainForm.backgroundWorkerInitEnvironment_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
↧

Upgrade from 2015 to 2018

March 20, 2018, 7:44 am
$
0
0
Hi Folks,

I am upgrading from Remote Desktop 2015 to Remote Desktop 2018 and when I connect to my ASGRD database it tells me it needs to be upgraded.  I opt to upgrade the database but it is asking for a password. 

I've tried all the passwords that I can remember but I don't have this one.  Is there a way to either recover or remove this password so that I can move forward?

Thanks,

Mike
↧
↧

issue with Separate window

March 20, 2018, 8:53 pm
$
0
0
Hello,
when I want to open connection in Separate Window I start with ridiculously small window. When I try to make it bigger or maximize it, the size of RDP is limited to very small portion of the window.
How can I make it span across whole window? Smart sizing does not help...
thanks

.jpg   2018-03-21 04_52_06-Standard - ASG-RemoteDesktop 2018.jpg (Size: 114.24 KB / Downloads: 1)
↧

64bit version installs and overwrites x86 folder app?

March 23, 2018, 1:42 am
$
0
0
Hi,

I've just installed the 64bit version for the first time (ASGRD2018_Patch3_x64_Setup.zip). Although the description said I could install it side by side with the 32bit version, I noticed the installer defaults to installing in the same x86 folder as the 32bit version, and even overwriting the .exe:
C:\Program Files (x86)\ASG-Remote Desktop 2018\ASGRD.exe

Am I doing something wrong? I would expect it to be installed "truly side by side", so in its own folder in the x64 "Program Files" area. The description says not to run the 2 versions at the same time, but when the x64 overwrites the x86, I don't think that's even possible?!

Thx,
Ook
↧
Search

CVE-2018-0886 and ASG Remote

March 23, 2018, 6:57 am
$
0
0
Hi,

I would like to know if ASG Remote desktop needs to be updated following March 13th patches to RDP/CredSSP protocols in Windows.

https://support.microsoft.com/en-us/help...ch-13-2018
[url=https://support.microsoft.com/en-us/help/4093492/credssp-updates-for-cve-2018-0886-march-13-2018][/url]
Do you need to do anything on your end ? If so, will a patch be available for this in the coming weeks ?

Thanks,

-Sylvain
↧

ASGRD don't restore connections after crash

March 26, 2018, 5:16 am
$
0
0
If ASGRD crashes (for whatever reason that might be), when relaunching it it don't reconnect connections, not even the connections that was restored on startup the last time it was started.

- Can ASGRD be changed so it remembers that last successful settings?
- Or could it save the active connections periodically?

BR,
Nicolaj
↧
↧

Thycotic Server Plugin

March 27, 2018, 9:05 am
$
0
0
Hallo,
wir testen derzeit das Thycotic Server Plugin.
Wenn wir neue Einträge im Thycotic Server anlegen, werden diese erst nach einem manuellen "Jetzt synchronisieren" übernommen.
( Rechtklick auf Ordner, der die Anmeldeinformationen enthält -> Auswahl "Eigenschaften -> Auswahl Kennwort-Quelle -> Thycotic -> "Jetzt synchronisieren"

Ein Warten, oder Schließen und Neu Öffnen des ASG Remotedesktop 2018 (Patch3) bewirkt keine Synchronisation. Gibt es keine automatische Synchronisation im ASG ?
Wir meinen nicht die manuelle Kommandozeilen Synchronisationsmöglichkeit.
↧

Unable to connect to RDP session after install of ASG-RD 2018

March 28, 2018, 3:50 pm
$
0
0
I've been using ASG2015 without issue, every time I attempt to upgrade (2016,2017, now 2018) more than half of the connections stop working.  This time I installed 2018 fresh and manually entered several of the sessions I use.  About half of them will not connect, but will with RDS or ASG2015.  How can I determine why it will not connect?  I'm attempting to connect to Win2016 at this time...

Thanks!
↧

[solved] sql-rights for daily use in ASG RD 2017

April 4, 2018, 12:22 am
$
0
0
Hi at all,

I try to change the authentication to the database in the environment to integrated authentication. The connection test is successfully, but whenn I connect to the environment the login fails with this message:

Code:
Connection could not be established
A connection to your current environment could not be established. Please select another one.

If I use a sql user in the environment, the login is successfully.

The difference between the windows users and the sql user is, that the sql user is dbowner and the windows users are only data_reader and data_writer on the sql database.

Grant dbowner to all windows users is not wanted, because then every user can update the shared environment database. The intended way should be, that selected windows users are dbowner and all others a only user, that can use the database, but can't change the layout (like an ASG update).

We use ASG RD 2017 Version 10.1.5713.0 and Microsoft SQL Server 2014.

Which sql rights are needed for daily use?
Where can I find logs, which say more then "Can't connect"?

Please help me.

Thanks
Ulf
↧
Viewing all 1117 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>