Session Import from Secure CRT
Hi all I would like to use ASG Remote desktop for my SSH connections to our switches and routers. Until now, we have Secure CRT in place, so how can I import all the configured sessions from Secure CRT...
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ASG - Remote Desktop 2019 instability
Hi, Recently we started getting these messages while using ASG 2019 Remote Desktop and it basically makes using the product unbearable. Anyone have a solution for these errors? Tried data optimizer,...
View ArticleMigration to SQL server 2019
Hello ASG team, We are currently using ASG remote Desktop 2020 with a SQL server 2016 as back-end. In the future we want to use a SQL server 2019 for the back end. Can a SQL server 2019 be used for...
View ArticleErrors after upgrade.
Hi. Got the following four errors after upgrading from v. 2020 til 2022: 1. An error occured on excecuting an sql statement UserGetId 2. An error occured on excecuting an sql statement LogsAdd 3. An...
View Articleuser authentification
Hello, We use ASG RD with SQL Server database and AD users for authentification. Works well. Now i need to connect an user from another AD domain accross VPN without AD relationship approbation. Wich...
View ArticlePowershell RDP Options
Hi, I am working on automatically configuring Connection in ASG Desktop with Powershell. I would like to add RDP Options to the Connection via Powershell (or any other Language) but I cat find a...
View ArticleCyber-ark storing creds - inheritance
I have many connections configured in ASG 2018 with two sets of stored creds that get inherited. How can I switch from these two sets of standard creds to new cyberark creds. I know I can do this for...
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Clicks on wrong position on multi screen setup
Hi there, when using your software on a multi screen setup i.e. 2 x 4K displays and one HD display - mouse position is completely wrong - click/hover is too far to the leftr. I can't imagine that this...
View ArticleConstant Crashes ASG 2019 RD on Win 10 Pro
Windows 10 Pro 22H2. ASG Remote Desktop 2019 version 12.0.6504.1 (This was the last / most recent version of ASG 2019 I believe.) is constantly crashing. I can not upgrade to newer versions as my...
View ArticleSigning in as non-Integrated AD account cannot connect to database
I'm noticing in version 15.0.7631.1 that I can only connect to the database if the Integrated authentication check box is checked. If I sign in with Windows credentials and that box unchecked, I get a...
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How to troubleshoot ASG RD RDP failed
Hello, I have two users met ASG RD RDP failed on ASG RD. While they worked fine before, and they are still available to directly RDP to servers. Please suggest, how to troubleshoot such case....
View ArticleASG remote no option to create credentials
Howdy Folks, I have multiple TS jumpboxes that have ASG remote 2020 as a tabbed RDP manager for various admin functions. The profiles and settings for my users are stored off on a SQL server for...
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Folders deleted and created again.
Hello ASG team, ASG-2020 Version 13.0.6985.1 Problem: On ASG database vRD2020_XX users couldn't make a RDP connection to the servers, this was caused by a change of a user who was unaware of the...
View ArticleASG 2020 freezes
Hello, We are using ASG RemoteDesktop 2020 for our business. We have a problem that ASG freezes and closes by opening a HTTP connection. When we open first a RDP connection and besides the HTTP...
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ASG Upgrade Issues
Our licence allowed us to upgrade from version 2019, to 2022 which we have packaged up. However I didn’t even get to the stage where I could check if the licence was applied. After install of 2022...
View Articlenew setup documents
hello I am looking to start a brand new install of ASG 2022. Is there documentation on how to get this started,setup, implemeneted etc. I have a SQL database and I can test connection. But when I try...
View ArticleMS SQL supported version
Hi, We use at the moment ASG Remote Desktop 2016 with a connection to MS SQL Server 2012 as environment. For security reason, we would to move the database to a MS SQL 2019 Server, would it be possible...
View ArticleSession Import from Secure CRT
Hi all I would like to use ASG Remote desktop for my SSH connections to our switches and routers. Until now, we have Secure CRT in place, so how can I import all the configured sessions from Secure CRT...
View ArticleClik here to view.
ASG - Remote Desktop 2019 instability
Hi, Recently we started getting these messages while using ASG 2019 Remote Desktop and it basically makes using the product unbearable. Anyone have a solution for these errors? Tried data optimizer,...
View ArticleMigration to SQL server 2019
Hello ASG team, We are currently using ASG remote Desktop 2020 with a SQL server 2016 as back-end. In the future we want to use a SQL server 2019 for the back end. Can a SQL server 2019 be used for...
View Article