Citrix Xen App Installation
Hello, Can ASG be installed into a multi user environment like Citrix Xen app or an RDS server? Thanks,
View ArticleClik here to view.
ASG 2020 + Smart Card Issues
ASG Team - I'm having issues with smart card logons using ASG 2020. I tried to upgrade to patch 7 and it still persists. So here is the issue: Try to RDP to a server using smart card as logon type. ASG...
View ArticleSafe password and ask for username
Hi, we're using a 2FA solution and it require to replace the server login username with a token. Is it possible to add credentials and safe the password but not the username? Bye Manuk
View ArticleExport custom icons
Hello, I have many custom icons in asg sql database linked to connections. I need to clone DB via rde file (export feature). After importing to new DB I have no custom icons. How can I export them to...
View ArticleClik here to view.
ASG RD 2018 met error
Hello, one user in my company met error when start ASG RD 2018, need support, thanks. Error message: Error on initializing the desktop Object reference not set to an interface of an object. error...
View ArticleApplication Hanging ASGRD 2020 Patch 7
We have recently upgraded our installation of ASG to Patch 7 and in doing so have seen that we are now starting to report that the application is hanging/crashing. Checking the event logs on the...
View ArticleClik here to view.
ASG-2020 Setup & User Guides?
I've poked around in the FAQ and other locations but I cannot seem to locate a setup guide, or an administrator's guide PDF or document. Am I missing something?
View ArticleClik here to view.
Remove confirmation from RDP > Log off current user?
Hello all, When using the RDP menu > Log off current user command to log myself out of wherever I am, I must always click "Yes" in a "Confirm 'session logoff'" dialog. Is there a setting or method...
View ArticleClik here to view.
Hide Reload button in Find?
Hello all, Is there any way to hide or move the "Reload" button in the "Find Items" window? We prefer to use "Navigation" and "Find Items" docked on the left side of the window, but in the newer...
View ArticleCompany Settings
Hi together At first we really like your easy to use tool! But now we have a few questions: - In Q1 2020 the problem was the following: Bei der lokalen Sicherung der Passwörter werden diese "offen"...
View ArticleApply license for database users
Hello, We are deploying ASG RD to our users with SCCM/ConfigMgr (we have a country license with an active maintenance). For new installations, the license is applied by adding license information to...
View ArticleTechnische Fragen Migration / Anbindung an Mateso Password Safe 8
Hallo, wir setzen ihr Produkt ASG Remote Desktop seit der Version 2018 ein. Version 11.0.6104.1 Aktuell arbeiten 20 Mitarbeiter mit dem Produkt. Als Datenquelle dient eine SQL Datenbank (Microsoft SQL...
View ArticleCredential read only
Is there any way to have Credential so user cannot see the password but can use it? I can right click and do copy password.
View ArticleSSH KeyFile For Authentication
I would like to specify a private key for authentication via SSH. If I go to a connection, then the SSH role it has the keyfile administration, I'm able to manually upload my private key to this...
View ArticleConnect with Multiple Options not restrictable
I cannot disable the context menu "Connect with multiple options" I have set in settings, that the context menu "Connect with multiple options" is disabled. But the context Menu is still there, for all...
View ArticleASG Remote Desktop 2020 x64 Slow start
Hi all, Since I have updated to ASG Remote Desktop 2020 x64 (from 2019 version), I have the following problem running on Windows 10 x64: Starting ASG Remote Desktop only shows in Tasklist under...
View ArticleClik here to view.
ASG freezes when creating some new folders
We have currently an issue where some users are not able to create new folder under a certain parent folder, that already contains other folders. When trying to do so, the application stops responding...
View ArticlePurchase discount code
Hi Team, My organisation has ASG 2012 and I would like to purchase 2020. Do you have a discount code? Thanks
View ArticleASGRD 2020 - grant non-admin users access to Connection History
We have used ASG-RD for a few years now, and one thing that our users have always mentioned as a pain point is that they cannot see if anyone is already logged in to the target machine, so they might...
View ArticleRDP Problems with Citrix Farm
Hello, we have problems with connecting via RDP from ASG on our old Citrix Farm 2008 7.15 to certain windows servers which are in another domain. It works with our new Citrix Farm 2016 7.19. But we...
View Article