End of Life Dates for ASG-RD Versions
Would it be possible to get a list of End of Life dates for the versions of ASG-RD in terms of when support is discontinued? We're collecting as much information on support start and end dates for all...
View Articlemulti-edit connections
Hello, I am currently using ASG 2019. While the default connection protocol was set to RDP, a lot of servers were added, but I actually need them to use SSH instead. I have set the default protocol to...
View ArticleHow to find subscription ID
How do I find my subscription ID? I need to renew my support agreement. I cannot find the email that I received the last time I renewed. Thanks, Terry
View ArticleManage Licenses and Downloads
How do you gain access to manage licenses and downloads? I am a current ASG Remote Desktop customer. https://www.asg.com/en/Support.aspx I had a laptop failure and need to retrieve my license file...
View ArticleUpgrade from 2019 to 2020 and lost all my connections
I installed ASG 2020, but I still have ASG 2019 installed. It updated my roaming to have a 13.0 profile and I still have a 12.0 profile. However, the 12.0 profile looks to have been stripped of the...
View ArticleNo access to ASG Environment after RDE Import from different domain
We have ASG working great in one of our domains running ASG RD 2020 Patch 1 with SQL Server Express. I did the same install on a different domain but with Patch 2. By the way, I don't think the issue...
View ArticleExtended shortcut availability slows down every input
Hi ASG guys, It seems like I'm not the first one that has issues with the feature "Extended shortcut availability". I actually wanna use it, so I would prefer to not turn it off. Is there no way at all...
View ArticleProblem with Keyboard input
I'm running ASG-RemoteDesktop 2020 64bit on Windows 10 Enterprise. Every know and then I have the issue that I'll have to close ASG because suddenly the @ Key (Alt Gr + 2) won't work anymore when I'm...
View ArticleSlow properties window
Hi, the right click menu on an object takes on average 10 seconds to open. we noticed this since the Thycotic integration which increased the number of credentials objects by +-4000. is there a way we...
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ASG Hangs from time to time
Hi, we keep seeing the client application hanging now and again, it sorts itself out after a while but this is starting to get a bit annoying If we do some changes to our connection structure or...
View ArticlePermissions issue.
Hi i have one user that have problems viewing any connections on his locally installed ASGRD but when he launches ASGRD from citrix it works great. both the local and the citrix version is the same...
View ArticleVariables in Executable path
Hi New to this remote desktop but trying to set it up for use with cyber ark. I can get it to work no problem but if I want to create an export file my whole team can use, anyone found a good way to...
View ArticleHTTP/S Connection (Chromium) Crashes ASRD 2020.2
Hello I'm having an issue with the latest version of ASGRD 2020 (13.0.6721.1). I don't know if it happens in previous versions as I have not tried setting this up before. I have several HTTP/S...
View ArticleVerschiedene Credentials für verschiedene User auf der selben Maschine
Hi, Ich brauch mal einen Denkanstoß wie bzw. ob man bei folgendem Problem eine gute Lösung finden kann. Ich bin gerade an der Umsetzung einer PAM Lösung und durch die Variablen (die in einer der...
View ArticleServer does not support diffie-hellman-group1-sha1 for keyexchange
Beim VerbiServer does not support diffie-hellman-group1-sha1 for keyexchangendungsaufbau mit einem Debian Server bekomme ich von ASG immer die Meldung: Server does not support...
View ArticleHTTP/S Connect-As Doesn't Work (Forms Auth)
Hello When using an HTTP/S connection, I find that the right-click -> Connect as... -> (select credential) does not work for me. In my situation, I have already specified a credential in the...
View ArticleEVAL - Active Directory?
I have installed the 30-day evaluation of ASG 2020. How can I activate the Active Directory / security groups? Currently I am the only person who can authenticate, since I was the one who installed...
View ArticleRD Gateway pro Verbindung definieren
Hallo liebes Forum, ist es in irgendeiner Form möglich, ein RD Gateway pro Verbindung (oder auch pro Ordner) zu definieren? Wir möchten ASGRD über diverse Sites mit verschiedenen Gateways verwenden,...
View ArticleDatenbank auf neuen SQL Server verschieben
Hallo zusammen, wir haben eine Verlängerung von ASGRD 2020 gekauft und wollen von ASGRD 2017 upgraden. Vorab wollen wir aber die Datenbank auf einen neuen SQL Server verschieben. Ausgangsbasis: Windows...
View ArticleLDAPS support on ASG RD 2018
Hello, my company released LDAPS guide. It supplied a website for certificate download. And supplied test environment DC address for application test. Should i download the certificate and configure...
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